Shipping Policy

shipping policy

 

HOW MUCH DOES SHIPPING COST?

Free shipping worldwide.

 

WHERE DO WE DELIVER?

We provide worldwide shipping.

 

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Delivery Time: When placing your order, we consider these factors when calculating the Estimated Delivery Date:

Order Processing: The amount of time it takes for us to prepare your order for shipping after your payment is authorized and verified. This typically takes 1-5 business days.
*Note: Processing time for custom items may take longer; it usually takes 15 to 30 business days.
Transit Time: The amount of time it takes your order to leave our warehouse and arrive at the delivery destination. It may take from 5-10 business days.

*Please note that these are estimated delivery times only.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Note: We are not responsible if an order is delayed due to the shipping company because it’s not in our control.

 

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

 

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

 

WILL I BE CHARGED VAT TAXES?

Items shipping internationally are DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation, please contact us at info@premiumcollectionarena.com with your name and order number, and we will look into it for you.

 

DO YOU OFFER CASH ON DELIVERY?

No cash on delivery is not available because we ship worldwide.

 

REFUNDS, RETURNS, AND EXCHANGES

We did not accept any return and refund. All purchases are final if you have any confusion or question you can ask before shipping of the order.

If you have any further questions, please don’t hesitate to contact us at info@premiumcollectionarena.com.

To view the return policy in detail click here

 

* Note that our Estimated Transit Times do not include potential delays in clearing customs of the destination country. Please contact your local post office and/or customs office if your package is delayed.

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